Refund policy

At NADIRAN, our priority is your complete satisfaction with your clothing and accessory purchases. If an item does not meet your expectations, we offer a 30-day return policy starting from the date your package is delivered.

  1. Eligibility for Returns To be eligible for a return and full refund:

  • Your return request must be initiated within 30 days of receiving your shipment.

  • All items must be in original, unused, unworn, and unwashed condition with all original tags, labels, and packaging intact.

  • A valid proof of purchase or order number is required.

  1. Non-Returnable Items Items that cannot be returned include:

  • Final sale, promotional clearance, or promotional bundle items.

  • Personal hygiene garments such as intimate apparel, worn socks, or pierced accessories.

  • Gift cards.

  1. How to Initiate a Return Step 1: Contact our support team via email at contact@nadiran.shop stating your order number, the item you wish to return, and the reason. Step 2: Our customer support team will reply within 24 to 48 business hours with complete instructions and the return warehouse address. Step 3: Securely package the item and send it back to the designated address using a tracked shipping method.

  2. Return Shipping Costs

  • Damaged, defective, or incorrect items: If you receive a faulty or wrong item, NADIRAN will cover all return shipping costs or provide an immediate free replacement.

  • Customer preference or sizing exchange: If you ordered the wrong size or changed your mind, you will be responsible for covering standard return postage.

  1. Refunds and Inspection Upon receipt of your return, our warehouse team will inspect the item. Once approved, your refund will be processed back to your original payment method within 5 to 7 business days.

  2. Support Contact

  • Email: contact@nadiran.shop

  • Phone: +1 860-992-2253

  • Address: 424 S Lincoln St, Casper, WY 82601, United States